Quality Compassionate Care

Canandaigua Emergency Squad is a 501(c)3 not-for-profit charitable community organization serving the city of Canandaigua, towns of Canandaigua, Hopewell, and Gorham, as well as all of Ontario County, NY.

As a community based volunteer ambulance and rescue service since 1940, we provide primary ambulance service to a 144 square mile district in the Finger Lakes region of New York State.

Frequently Asked Questions

  • What's the fastest way to request an ambulance?
  • In the event of any emergency, dial 911. You will speak with an emergency operator who is specifically trained to gather information and dispatch an ambulance in the quickest and most efficient way possible.
  • How can I help the ambulance squad?
  • Thank you for your interest in helping the squad! We are always looking for new volunteers to staff the ambulances or perform other non-operational duties. Click here for volunteer information.

    We also accept monetary and item donations. As a 501(c)3 not-for-profit charitable community organization, the donations received from the community play a large role in keeping the squad running. Click here for donation information.
  • Why did I receive a bill?
  • Canandaigua Emergency Squad is a standalone 501(c)3, not-for-profit corporation. We do not received any support from the municipalities we serve, nor do we receive any funding from taxes. We have developed a brochure that helps to explain why we bill for our services.

    Click here to view the brochure.
  • I have a question about a bill.
  • If you have a question about a bill you've received from us, please first call our contracted billing service, Med-Ex Billing, at (800) 716-8015, or online at MedExBilling.com.
  • When are the ambulances staffed?
  • Canandaigua Emergency Squad operates staffed ambulances 24 hours a day, 7 days a week, throughout the entire year.
  • Do you have walkers or wheelchairs?
  • The squad maintains a Loan Closet of medical equipment including walkers, wheelchairs, crutches, and canes. Occasionally we have other types of medical equipment available to loan.

A Little About Us

In addition, we provide Paramedic Intercept service to any ambulance service in Ontario County requesting assistance.

  • We are the busiest volunteer 911 service in Ontario County.
  • We respond to more than 4000 calls annually.
  • We have over 65 volunteer members.
  • We also employee 14 Full-time EMTs and Paramedics, as well as per-diem Paramedics, to assist when the volunteers are not available.
  • We serve a population base of approximately 20,000, of which 17,000 live in the 5 Sq. Mi. City of Canandaigua.
  • We provide a number of other community services such as a medical equipment loan closet and first aid training.

233 N. Pearl St | Canandaigua, NY 14424 | 585.394.5860

Copyright © Canandaigua Emergency Squad, 2013. All rights reserved.

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